Terms of Service

Store Name: hellopepole.shop
Website: https://hellopepole.shop
Last Updated: 24 October 2026

1. Introduction and Acceptance of Terms

Welcome to hellopepole.shop (“hellopepole,” “we,” “our,” or “us”). These Terms of Service govern your access to and use of our website, products, and related services.

By visiting our website, creating an account, placing an order, or purchasing products from us, you agree to these Terms of Service and our applicable Privacy Policy and other store policies.

If you do not agree to these terms, please do not use our website or services.

These terms apply to customers and visitors using our website, subject to applicable Indian laws, including consumer-protection and e-commerce requirements.

2. Eligibility and Account Terms

You must be legally capable of entering into a binding contract under applicable law to make purchases through our store.

You agree to:

• Provide accurate, complete, and current information when creating an account or placing an order.

• Keep your account credentials confidential.

• Notify us promptly if you suspect unauthorised access to your account.

• Accept responsibility for activities conducted through your account, subject to applicable law.

• Update your contact, billing, and delivery details when necessary.

You must not provide false information, impersonate another person, or use another person's account without authorisation.

We reserve the right to suspend or terminate accounts where we reasonably believe there has been fraud, misuse, a security risk, or a violation of these terms. Such action will be taken subject to applicable law and any relevant consumer rights.

3. Products and Product Descriptions

At hellopepole.shop, we aim to provide accurate product names, descriptions, photographs, specifications, prices, and other relevant details.

However:

• Product colours may appear slightly different depending on your device and screen settings.

• Images may be illustrative where this is clearly indicated.

• Packaging, presentation, or minor non-material details may change where appropriate.

• Product availability may change without notice.

We do not guarantee that every product image or description will appear exactly the same on every device. However, this does not limit your rights where a product is defective, materially misdescribed, counterfeit, or otherwise fails to meet applicable legal requirements.

If you have questions about a product, please contact us before placing your order.

4. Pricing, Taxes, and Payment

All prices displayed on hellopepole.shop will be in Indian Rupees (INR), unless stated otherwise.

A. Product Pricing

We make reasonable efforts to display accurate prices. Product prices, discounts, and promotional offers may change from time to time.

The price applicable to your order will ordinarily be the price displayed at checkout when you place your order, subject to correction of genuine errors in accordance with applicable law.

Where applicable, taxes and additional charges will be disclosed before you complete your purchase.

B. Payment Methods

We may offer payment methods such as:

• UPI

• Credit and debit cards

• Net banking

• Digital wallets

• Cash on delivery, where available

• Other payment methods displayed at checkout

Available payment methods may vary depending on the order and service providers.

C. Payment Authorisation

By submitting payment information, you confirm that you are authorised to use the selected payment method.

Payments may be processed through third-party payment providers. We do not control their independent systems or policies, but we expect payment processing to be handled through appropriate providers and security measures.

D. Pricing Errors

If a genuine pricing or listing error occurs, we may contact you to confirm whether you wish to proceed at the correct price or cancel the order and receive a refund where applicable.

We will not use pricing errors as a basis to disregard consumer rights or applicable legal obligations.

5. Order Placement and Acceptance

Placing an order through our website constitutes an offer to purchase the selected products under these terms.

After receiving your order, we may send an order acknowledgement by email, SMS, or another available communication channel. An acknowledgement does not necessarily mean that the order has been finally accepted or dispatched.

We reserve the right to decline, cancel, or limit an order where reasonably necessary, including in cases involving:

• Product unavailability.

• Suspected fraudulent or unauthorised transactions.

• Material pricing or listing errors.

• Incorrect delivery information that cannot reasonably be resolved.

• Legal or regulatory restrictions.

• A genuine technical issue affecting the order.

Where an order is cancelled after payment has been collected, we will initiate any applicable refund in accordance with our refund policy and applicable law.

If only part of an order is affected, we may contact you regarding the available options.

We will not cancel confirmed orders arbitrarily or in a manner that unlawfully restricts your consumer rights.

6. Shipping and Delivery

hellopepole.shop aims to process and dispatch orders within the estimated time displayed at checkout or communicated after purchase.

A. Delivery Information

Delivery estimates may depend on:

• Your delivery location.

• Product availability.

• Courier and logistics operations.

• Weather, transport disruptions, or other unforeseen events.

• Any applicable verification or fulfilment requirements.

Delivery estimates are provided in good faith and may change due to circumstances outside our reasonable control. If a significant delay occurs, we will take reasonable steps to communicate relevant information.

B. Shipping Charges

Applicable shipping fees, handling charges, or other delivery costs will be disclosed before you complete your purchase.

Any free-shipping offer will be subject to the conditions displayed when the offer is made.

C. Customer Responsibilities

Please provide a complete and accurate shipping address and contact number.

If a delivery fails because the address is incorrect, the recipient is unavailable, or reasonable delivery attempts cannot be completed, we may coordinate a redelivery or return-to-origin process with the courier.

Any additional charges or consequences will be handled transparently and in accordance with applicable law and the disclosed shipping policy.

D. Damaged, Missing, or Incorrect Deliveries

If you receive a damaged, missing, defective, or incorrect product, please contact us at [support email] with your order number and relevant details.

Where useful, photographs of the product and packaging may help us investigate. We will review the matter and provide an appropriate resolution in accordance with our policies and applicable law.

Nothing in this section excludes remedies available to you under Indian consumer-protection laws.

7. Returns, Replacements, Cancellations, and Refunds

Our goal is to make shopping with hellopepole.shop straightforward and fair.

A. Return Eligibility

Returns and replacements will be handled according to the product-specific conditions and the return policy displayed on our website.

Return period: [Insert your actual return window, for example, 7 days from delivery, if offered.]

Where applicable, a product may be eligible for return or replacement if it:

• Arrives damaged or defective.

• Is materially different from its description.

• Is the wrong product.

• Meets other return conditions expressly stated in the applicable policy.

Certain products may have specific return restrictions for hygiene, safety, personalisation, perishability, or other legitimate reasons, where permitted by law. Any such restrictions should be clearly disclosed before purchase.

B. How to Request a Return

To request a return, replacement, or refund:

1. Contact [support email] or use the customer support method listed on our website.

2. Provide your order number and a description of the issue.

3. Supply photographs or other reasonable supporting information if needed.

4. Follow the return instructions provided by our support team.

Please do not send products to an address that has not been confirmed for returns.

C. Refund Processing

Approved refunds will generally be issued through the original payment method where practicable, or another mutually agreed lawful method.

Refund processing time: [Insert your actual refund processing timeframe.]

The time taken for the refund to appear in your account may also depend on the payment provider or bank.

Any applicable deductions, return shipping charges, or other fees will be disclosed in the relevant policy and applied only where lawful.

D. Order Cancellations

You may request cancellation by contacting us as soon as possible. Cancellation may not be possible after an order has been dispatched or otherwise entered a stage where cancellation cannot reasonably be completed.

Where cancellation is accepted after payment, any applicable refund will be processed according to our policy and applicable law.

E. Consumer Rights

Nothing in these terms excludes, restricts, or waives any mandatory right to a refund, replacement, repair, cancellation, or other remedy available under applicable Indian law.

Please review our separate Return and Refund Policy for detailed procedures and eligibility requirements.

8. Promotions, Discounts, and Offers

From time to time, hellopepole.shop may provide promotional codes, discounts, limited-time offers, or other incentives.

Promotions may be subject to specific conditions, such as minimum order values, eligible products, expiry dates, or limits on use. These conditions will be disclosed with the relevant offer.

Unless expressly stated otherwise:

• Promotional codes may not be combined with other offers.

• Offers cannot be exchanged for cash.

• An offer may be withdrawn or modified for future purchases, subject to applicable law and commitments already made to customers.

We will not use promotional terms to mislead customers or avoid obligations relating to an offer already accepted.

9. Prohibited Uses

You may use our website only for lawful purposes and in accordance with these terms.

You must not:

• Violate any applicable law or regulation.

• Commit fraud, use stolen payment information, or misrepresent your identity.

• Interfere with website operations, security, or infrastructure.

• Attempt unauthorised access to our systems, accounts, or customer data.

• Introduce malicious software, viruses, or harmful code.

• Use automated tools to scrape, copy, or extract website data in a manner that violates applicable law or our legitimate rights.

• Copy, reproduce, distribute, or commercially exploit our website content without permission, except as permitted by law.

• Submit false reviews, misleading claims, or abusive communications.

• Use our services to harass, threaten, or harm others.

• Attempt to exploit checkout, pricing, discounts, or other website functionality.

We may investigate suspected misuse and take proportionate action, including restricting access or reporting unlawful conduct to relevant authorities where appropriate.

10. Intellectual Property

Unless otherwise stated, the content on hellopepole.shop—including our branding, logos, website design, text, graphics, and original materials—is owned by or licensed to us and protected by applicable intellectual-property laws.

You may access and use website content for personal, non-commercial shopping purposes.

You must not reproduce, modify, distribute, publish, or commercially exploit protected content without our prior written permission, except where permitted by law.

Product names, logos, and trademarks belonging to third parties remain the property of their respective owners.

11. Third-Party Services and Links

Our website may use third-party services, including Shopify, payment gateways, courier partners, analytics providers, and other applications.

We may also provide links to external websites for your convenience.

Third-party services may operate under separate terms and privacy policies. We are not responsible for the independent content or practices of external websites that we do not control.

However, this section does not exclude any responsibility that may apply to us under law for our own representations, conduct, or obligations.

12. Disclaimer of Warranties

We aim to keep our website available, accurate, and functional. However, uninterrupted or error-free access cannot be guaranteed at all times.

To the extent permitted by applicable law, the website and its features are provided subject to availability and may occasionally require maintenance, updates, or technical changes.

Nothing in these terms excludes mandatory product warranties, statutory consumer protections, or other rights that cannot legally be excluded.

13. Limitation of Liability

To the extent permitted by applicable law, hellopepole.shop will not be liable for indirect or consequential losses arising from the use of our website where such losses are not reasonably foreseeable or are otherwise lawfully excluded.

We will not be responsible for delays or failures caused by events genuinely outside our reasonable control, such as natural disasters, widespread transport disruptions, or major network outages, subject to applicable law and any obligations that continue to apply.

Nothing in these terms limits or excludes liability where such limitation or exclusion is prohibited by law, including liability for fraud, wilful misconduct, or mandatory consumer remedies where applicable.

These terms do not remove any rights you may have under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or other applicable Indian laws.

14. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or reasonable costs directly resulting from your unlawful misuse of our website, infringement of third-party rights, or material breach of these terms.

This section does not require you to indemnify us for our own unlawful conduct, negligence where liability cannot lawfully be excluded, or obligations imposed on us by applicable law.

15. Privacy and Personal Information

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store, and share personal information.

By using our services, you acknowledge that personal information may be processed as described in that policy, subject to applicable law and any consent requirements.

Please review our Privacy Policy for information about cookies, third-party service providers, data retention, security, and your privacy rights.

16. Suspension and Termination

We may suspend or restrict access to our website or certain services where reasonably necessary due to security risks, suspected fraud, unlawful activity, or material violations of these terms.

Where appropriate and legally required, we will provide notice or an opportunity to resolve the issue.

Termination or suspension does not remove rights or obligations relating to orders already placed, outstanding payments, refunds, complaints, or other matters that must continue to be handled under applicable law.

17. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business, website features, products, or legal requirements.

The updated version will be published on this page with a revised “Last Updated” date.

Changes will apply from the date indicated in the updated terms, subject to applicable law. Any changes that require specific notice or consent will be handled accordingly.

We encourage you to review this page periodically.

18. Governing Law and Indian Jurisdiction

These Terms of Service are governed by the laws of India.

Any dispute arising from the use of hellopepole.shop or purchases made through our website will be addressed in accordance with applicable Indian laws, including consumer-protection and e-commerce legislation.

Subject to mandatory consumer rights and the jurisdiction of any consumer commission or other authority that may lawfully hear a matter, courts of competent jurisdiction at [Insert City and State, India] shall have jurisdiction over disputes where legally permissible.

Nothing in this clause prevents a consumer from approaching a consumer commission or other forum that has jurisdiction under applicable law.

19. Grievance Redressal and Contact Information

If you have questions, complaints, or concerns regarding these terms, an order, a refund, or our services, please contact us.

Store Name: hellopepole.shop
Website: https://hellopepole.shop
Customer Support Email: [Insert support email]
Business Address: [Insert registered business address]
Grievance Officer / Contact Person: [Insert name or designation]
Grievance Contact Email: [Insert grievance email, if different]
Support Hours: [Insert days and hours]

Please include your order number and a clear description of your concern where relevant.

We will acknowledge and address complaints within the timeframes required by applicable law and our published policies.

20. Severability and Entire Agreement

If any provision of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

These Terms of Service, together with the applicable Privacy Policy, Return and Refund Policy, Shipping Policy, and other policies displayed on our website, form the terms governing your use of hellopepole.shop, subject to applicable law.

No provision of these terms will override a mandatory legal right or protection available to a consumer.

Thank you for shopping with hellopepole.shop.

We appreciate your trust and aim to provide a convenient, transparent, and reliable shopping experience—because our promise is simple: Better Choices. Happier Days.