Shipping Policy

Store: hellopepole.shop
Last Updated: 24 October 2026

At hellopepole.shop, we want your shopping experience to be simple and hassle-free. This Shipping Policy explains how we process, ship, and deliver your orders across India.

1. Shipping Methods Available

We work with suitable courier and logistics partners to deliver your orders safely and efficiently.

Depending on your location, product availability, and service coverage, available shipping methods may include:

• Standard Delivery: Our regular shipping option for eligible orders.

• Express Delivery: Faster delivery where available and displayed at checkout.

• Cash on Delivery (COD): Available for eligible locations and orders, if offered at checkout.

Available shipping methods may vary by PIN code, product, and courier service. The shipping options shown at checkout will apply to your order.

2. Order Processing Time

Orders are generally processed within [1–3 business days] after successful payment or order confirmation.

Order processing includes order verification, product preparation, packaging, and handover to the delivery partner.

Please note:

• Business days exclude Sundays and public holidays unless stated otherwise.

• Orders placed during sales, festivals, or peak shopping periods may require additional processing time.

• Orders requiring payment verification or address clarification may take longer to process.

• Orders placed after our daily processing cut-off may begin processing on the next business day.

You will receive an order confirmation once your order has been placed. Dispatch or shipping confirmation will be provided when your order is handed over to the courier, where supported.

3. Estimated Delivery Timeframes

Estimated delivery times begin after dispatch, not necessarily from the date the order is placed.

Our expected delivery timeframes are:

• Within nearby service areas: [2–4 business days]

• Other locations across India: [4–8 business days]

• Remote or difficult-to-service locations: [7–12 business days]

These are estimates, not guaranteed delivery dates. Actual delivery times may vary depending on your PIN code, courier availability, weather, public holidays, and other circumstances.

Your estimated delivery date, where available, will be displayed at checkout or communicated after your order is placed.

4. Shipping Costs

Shipping charges depend on your delivery location, order value, parcel size, and selected shipping method.

• Standard Shipping: ₹79

• Express Shipping: ₹130

• Free Shipping: Available on eligible orders above ₹999, if offered.

The applicable shipping charges and any additional fees will be displayed before you complete your purchase.

We will not add undisclosed shipping charges to your order after checkout, except where permitted by law and agreed to by you.

Promotional free-shipping offers may have specific conditions, which will be displayed with the offer.

5. Tracking Your Order

We want you to know where your order is throughout the delivery process.

Once your order has been dispatched, we will share tracking information when it is available from our shipping partner.

Tracking details may be sent through:

• Email

• SMS or WhatsApp, where available and permitted

• Your customer account, if supported

• A tracking link or courier website

Please allow some time for tracking information to become active after dispatch. Courier systems may take up to 24–48 hours to show the first update.

If you have not received tracking information or your tracking link is not working, contact us at [support email] with your order number.

6. Delivery Address and Contact Details

Please check your shipping address, PIN code, email address, and mobile number carefully before placing your order.

Incorrect or incomplete delivery information may result in delays, failed delivery attempts, or the parcel being returned to the sender.

If you need to change your delivery address, contact us as soon as possible. We can attempt to update it before dispatch, but changes cannot be guaranteed once the order has been handed over to the courier.

For your security, we may ask you to verify relevant order details before making changes.

7. Delivery Issues and Delays

Although we work to deliver orders within the estimated timeframe, unexpected delays can sometimes occur.

Possible reasons include:

• Weather conditions or natural events

• Courier network disruptions

• Public holidays or peak-season demand

• Incorrect or incomplete delivery addresses

• Remote-location service limitations

• Unforeseen transport or operational issues

If your order appears delayed, please check your tracking link first. If there is no update or your parcel has not arrived within the estimated delivery period, contact [support email] with your order number.

We will review the available tracking information and coordinate with the courier where reasonably possible.

If Your Order Is Marked as Delivered but Has Not Arrived

Please check with household members, building reception, security staff, or neighbours where appropriate. If you still cannot locate your parcel, contact us promptly so we can investigate with the delivery partner.

If You Receive a Damaged, Incorrect, or Missing Item

Please contact us at [hellopepole@gmail.com] and include your order number and a description of the issue. Photographs of the parcel or product may help us investigate.

We will review your request and provide an appropriate resolution in accordance with our Return and Refund Policy and applicable Indian law.

If a parcel is lost, delivery fails, or an order is returned to us, we will work with you to determine the appropriate next steps, including redelivery or a refund where applicable.

Nothing in this policy limits any consumer rights available under applicable law.

8. International Shipping

Choose the option below that matches your business before publishing.

Option A — India Only

Currently, hellopepole.shop ships only to eligible addresses within India. We do not accept international delivery orders at this time.

9. Order Cancellation and Returns

Cancellation may be possible before dispatch, but it cannot always be guaranteed once the order has been shipped.

For returns, replacements, and refunds, please refer to our Return and Refund Policy at [Insert link to your Return and Refund Policy].

Any applicable return shipping charges and refund conditions will be handled according to the published policy and applicable law.

10. Contact Us

Need help with shipping or delivery? We are here to assist.

Store: hellopepole.shop
Website: https://hellopepole.shop
Business Address: Ahmedabad, India
Support Hours: Monday to Saturday at 10:00 am to 6:00 pm

Please include your order number when contacting us about an existing order so we can assist you more efficiently.

Thank you for shopping with hellopepole.shop. We appreciate your trust and will do our best to make every delivery a smooth experience.

hellopepole.shop — Better Choices. Happier Days.